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Store Policy

Customer Care - Store Policy - Terms & Conditions

As an artisan coffee roasting company based in Brisbane Queensland , Order Coffee Beans has developed award winning roasted coffee blends since 2011. 

We pride ourselves on having the highest levels of product quality, customer care and experience. 

Our experience spans from more than a decade selecting the finest beans from around the globe, roasting and blending the most amazing origins, thus creating experiences for patrons in cafes as well as those at home, no matter what brew method is of your choice.

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For any customer care enquiries please email us at ordercoffeebeans@outlook.com

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Privacy & Safety

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Order Coffee Beans is dedicated  maintaining a strict policy to keep all of your details private. Although we collect some information for payment processing and account management, we store the information on a secure server. We receive and store information you enter on our website and this information may be used to process your orders, assist with deliveries and to personalise your experience when you use this site.

Basic contact information such as your name, phone number, address, and email address can be used to enable us to send information or process your product order and we may also collect additional information at other times, including but not limited to, when you provide feedback, change your content or email preferences, respond to a survey, or communicate with our customer support or queries.

We will ask you when we need information that personally identifies you (personal information) or allows us to contact you. Generally this information is requested when you create a Registration ID on the site or when you purchase, enter a contest, or sign up e-mail newsletters. We use your Personal Information for four primary purposes:

  • To make the site easier for you to use by not having to enter information more than once.

  • To help you quickly find software, services or information.

  • To help us create content most relevant to you.

  • To alert you to product upgrades, special offers, updated information and other new services from Coffee Beans Delivered

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Order Coffee Beans uses cookies to personalise your shopping experience, remember login details and occasionally other enhancements such as remarketing (if applicable), Google adwords conversion tracking (if applicable). It is our duty of care to inform you of these cookies and to let you know our sole intent of using them is to create a more user friendly, interesting and enjoyable visit to our site.

We do not share this information with third party vendors other than to manage or maintain our own marketing and promotional material. We do not sell your information to any third parties for their own use or for data collection purposes.

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WHAT WE DO WITH THE INFORMATION YOU SHARE

When you join us, you provide us with your contact information, including your name and email address. We use this information to send you updates about your order, questionnaires to measure your satisfaction with our service and announcements about new and exciting services that we offer. When you order from us, we ask for your credit card number and billing address. We use this information only to bill you for the product(s) you order at that time. For your convenience, we do save billing information in case you want to order from us again, but we don’t use this information again without your permission.

We occasionally hire other companies to provide limited services on our behalf, including packaging, mailing and delivering purchases, answering customer questions about products or services, sending postal mail and processing event registration. We will only provide those companies the information they need to deliver the service, and they are prohibited from using that information for any other purpose.

Order Coffee Beans may disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Coffee Beans Delivered or the site; (b) protect and defend the rights or property of Order Coffee Bean and its family of Businesses ,Web sites and, (c) act in urgent circumstances to protect the personal safety of users of Order Coffee Beans, its Web sites, or the public.

Terms & Conditions

Terms & Conditions

These online shopping terms and conditions (“Online Shopping Terms and Conditions”) apply to all orders which you, the customer (“you” or “your”), place using this website “www.ordercoffeebeans.com.au” (“Website”), operated by us, Order Coffee Beans (“we” “us” or “our”).

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Pricing

All prices on the Order Coffee Beans website are in Australian Dollars (AUD$). Coffee is a GST free product but GST is charged where applicable. Products are invoiced and charged in AUD$ at the price prevailing at the time you place your order. Shipping charges are extra and will be displayed at the Check-Out prior to payment, according to your delivery address and order options. 

Prices displayed on our website apply to online purchases only and do not necessarily reflect the price of identical items sold by any other means. We reserve the right to update prices displayed on the website at any time.

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Copyright

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the Australian Federal and state copyright laws, and is the property of Order Coffee Beans. The collective work includes works that are licensed to Order Coffee Beans. Copyright ©2021 Order Coffee Beans. All Rights Reserved., Order Coffee Beans. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Order Coffee Beans. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with  Order Coffee Beans. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorised by Order Coffee Beans. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

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Limitation of liability

Order Coffee Beans shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Order Coffee Beans has been advised of the possibility of such damages. By placing an order with Order Coffee Beans you relieve the vendor from any and all liability, damages or loss. 

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Payment Methods

Order Coffee Beans utilises a payment gateway for credit card & debit card processing.

Payment Methods
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